Venture Formula
Customer support

Your customer support centre

Requests, replies and company knowledge in one place. AI proposes a draft; your team decides what to send.

100% CUSTOMISABLE

The version you see is an example. We tailor design, features, and integrations to your needs. Our team handles creation, changes, and installation.

Built for Small businesses with recurring questions and a team supporting customers.

Interface preview — Your customer support centre

Illustrative design, not a rigid template. Tap the image to enlarge. Your version is designed around your needs after agreeing features, feasibility, and a quote.

IN YOUR DAY

Here’s how it helps.

A customer asks how to exchange an item. An operator records the request, consults the approved policy and reviews an AI draft before sending through the agreed channel.

What your app does

  • Tickets with customer, subject, owner and note history.
  • A list filterable by state and assigned operator.
  • Knowledge base with twenty initial articles you supply.
  • AI draft based on configured sources, for approval or editing.

From start to outcome

  1. 01

    Capture the question

    Record the ticket or receive it through the web form.

  2. 02

    Prepare the answer

    The team checks the source and reviews the AI draft.

  3. 03

    Track the resolution

    Update the ticket and close it when resolved.

Your first-version screens
TicketsDetailReplySourcesArticlesSettings
Proposed structure, adapted to your project. This is not a live application demo.
What the starting price covers

One team, two roles, six screens and twenty approved text articles. Tickets entered manually or via a web form, assignment, states and AI drafts referencing the articles.

Remote setup in the agreed environment, instructions, and one revision within scope.

We make it yours

Categories, states, assignment, articles, reply tone and intake form.

Extensions and limits to know

Email inboxes, WhatsApp, social, telephony, attachments, automatic sending, refunds and external order/account connections are separate. AI does not authorise operations or reply without human review.

Hosting, licences, external services, AI usage, and ongoing support are separate. Final price and timing are confirmed before ordering.

The role of AI

Every reply needs review. If sources lack information, the operator must handle the request. AI usage and providers are separate.

VENTURE FORMULA / YOUR PROJECT