Venture Formula
Customer support

Review replies in your own voice

Collect reviews and prepare thoughtful replies, including when something went wrong. AI suggests; your team reviews and decides what to publish.

100% CUSTOMISABLE

The version you see is an example. We tailor design, features, and integrations to your needs. Our team handles creation, changes, and installation.

Built for Restaurants, accommodation providers, shops and local businesses wanting to reply consistently and thoughtfully.

Interface preview — Review replies in your own voice

Illustrative design, not a rigid template. Tap the image to enlarge. Your version is designed around your needs after agreeing features, feasibility, and a quote.

IN YOUR DAY

Here’s how it helps.

Import reviews you are allowed to use. The system groups recurring topics and proposes distinct replies; correct the details and copy approved text to the original channel.

What your app does

  • A manually imported library with review text, channel, date and reply status.
  • Recurring topics and issues to address, without suppressing negative opinions.
  • Reply drafts in the agreed tone, always subject to review.
  • Team approval, copyable text and reply export.

From start to outcome

  1. 01

    Collect feedback

    Import authorised reviews using the agreed template.

  2. 02

    Prepare a reply

    Review the suggestion and address concrete issues.

  3. 03

    Publish it yourself

    Copy the approved response to its original channel.

Your first-version screens
ReviewsReplyTopicsSettings
Proposed structure, adapted to your project. This is not a live application demo.
What the starting price covers

One location, two roles and manual CSV import up to 100 reviews per batch. Topic classification, AI drafts, review and approved-response export.

Remote setup in the agreed environment, instructions, and one revision within scope.

We make it yours

Tone, topics, statuses, guidance for sensitive cases and data format.

Extensions and limits to know

AI APIs and hosting are separate. Google or other platform connections, scraping, automatic posting and review invitations are not included. It does not create reviews, offer incentives or remove opinions.

Hosting, licences, external services, AI usage, and ongoing support are separate. Final price and timing are confirmed before ordering.

The role of AI

Replies must not invent refunds, commitments or facts, or reveal customers’ private data. The team checks and publishes manually.

VENTURE FORMULA / YOUR PROJECT